• Finance And Business 23.11.2017 Comments Off on Strategics Art Science Holistic Strategy PDF D9fc18119

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    by William J. Cook : Strategics: The Art and Science of Holistic Strategy

    ISBN : #1567202780 | Date : 2000-02-28

    Description :

    PDF-ed524 | Most of what passes for strategic planning is not strategic at all. It is long-range planning or comprehensive planning, or in some cases just program or project planning. The result is a relinquishment of control to external conditions and circumstances, the perpetuation of obsolete systems, and organizational fragmentation and internal conflict. The opportunity to create new possibilities and re… Strategics: The Art and Science of Holistic Strategy


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  • Finance And Business 22.11.2017 Comments Off on Exploring Strategy Cases Gerry Johnson PDF 479651eda

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    Exploring Strategy: Text and Cases PDF




    by Gerry Johnson : Exploring Strategy: Text and Cases

    ISBN : #129214517X | Date : 2017-01-04

    Description :

    PDF-7aeb9 | With over one million copies sold worldwide, Exploring Strategy has long been the essential strategy text for managers of today and tomorrow. From entrepreneurial start-ups to multinationals, charities to government agencies, this book raises the big questions about organisations- how they grow, how they innovate and how they change…. Exploring Strategy: Text and Cases


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  • Finance And Business 22.11.2017 Comments Off on Managing Difficult Conversations Practical Guide PDF De9045d45

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    Managing Difficult Conversations: A Practical Guide PDF




    by Sorin Dumitrascu : Managing Difficult Conversations: A Practical Guide

    ISBN : #1520548184 | Date : 2017-02-07

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    PDF-cd876 | Preparing for difficult conversations is an important part of effective communication in the workplace. A difficult conversation is one where emotions are involved, there’s an element of risk, and the exchange has the potential for confrontation. When you’re preparing for a difficult conversation, don’t avoid the situation. Make sure your goal for the conversation is clear, realistic, and relevan… Managing Difficult Conversations: A Practical Guide


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  • Finance And Business 22.11.2017 Comments Off on Social Network Analysis Telecommunications Pinheiro PDF 84f24167e

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    by Carlos Andre Reis Pinheiro : Social Network Analysis in Telecommunications

    ISBN : #047064754X | Date : 2011-05-03

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    PDF-4b8d5 | A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships The key to any successful company is the relationship that it builds with its customers. This book shows how social network analysis, analytics, and marketing knowledge can be combined to create a positive customer experience within the telecommunications industry. Reve… Social Network Analysis in Telecommunications


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  • Finance And Business 22.11.2017 Comments Off on Deliver Excellent Customer Service SNAP PDF A3d0de201

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    Deliver Excellent Customer Service With A SNAP: A No Cost Way To Restore Full Service PDF




    by Philip Espinosa : Deliver Excellent Customer Service With A SNAP: A No Cost Way To Restore Full Service

    ISBN : #1479283126 | Date : 2012-10-12

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    PDF-342dc | Your customers are the life blood of your business. Author Philip Espinosa presents a simple approach, using a powerful communication technique to connect with your customers. Restore full service by proactively informing your customers about the status, the next steps, the approximate timeline and the planned outcomes they can expect. In conversational language you will learn what this techniqu… Deliver Excellent Customer Service With A SNAP: A No Cost Way To Restore Full Service


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  • Finance And Business 22.11.2017 Comments Off on Unified Communications Transforming Performance Processes PDF 99da078e7

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    Unified Communications: Transforming the Performance of Your Business Processes PDF




    by Institute of Directors : Unified Communications: Transforming the Performance of Your Business Processes

    ISBN : #1904520650 | Date : 2008-09-03

    Description :

    PDF-5485c | … Unified Communications: Transforming the Performance of Your Business Processes


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  • Finance And Business 21.11.2017 Comments Off on Thinking Selling Microsoft Services Questions PDF Ee26dd9ff

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    by Bennett Frank : Thinking of… Selling Microsoft Online Services? Ask the Smart Questions

    ISBN : #0956155626 | Date : 2009-07-10

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    PDF-88dba | “Thinking of…Selling Microsoft Online Services?” is a straightforward, basic and quick read that positions the questions that need to be asked, coupled with valuable answers that identify real world considerations. If you are thinking of selling BPOS, reading this book helps demystify and simplify the questions you might have around this game changing technology…. Thinking of… Selling Microsoft Online Services? Ask the Smart Questions


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    Thinking of… Selling Microsoft Online Services? Ask the Smart Questions by by Bennett Frank

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  • Finance And Business 21.11.2017 Comments Off on Flexible Kundeninteraktionsprozesse Communication Informationstechnologie 96konomie PDF 533a1e552

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    Flexible Kundeninteraktionsprozesse im Communication Center (Informationstechnologie und Ökonomie) (German Edition) PDF




    by Michael Zapf : Flexible Kundeninteraktionsprozesse im Communication Center (Informationstechnologie und Ökonomie) (German Edition)

    ISBN : #3631515103 | Date : 2003-09-09

    Description :

    PDF-1415f | Die Zufriedenheit eines Kunden entscheidet sich im direkten Kontakt mit dem Unternehmen. Durch eine erfolgreiche Interaktion kann eine erhöhte Kundenbindung erreicht werden. Für Unternehmen wird es deshalb immer wichtiger, durch flexible Kundeninteraktionsprozesse eine effiziente Befriedigung der individuellen Kundenbedürfnisse zu erreichen. Die Arbeit liefert einen wichtigen Beitrag für die G… Flexible Kundeninteraktionsprozesse im Communication Center (Informationstechnologie und Ökonomie) (German Edition)


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    [Pub.19inP] Flexible Kundeninteraktionsprozesse im Communication Center (Informationstechnologie und Ökonomie) (German Edition) PDF | by Michael Zapf


    Flexible Kundeninteraktionsprozesse im Communication Center (Informationstechnologie und Ökonomie) (German Edition) by by Michael Zapf

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  • Finance And Business 21.11.2017 Comments Off on Readings Account Planning Copy Workshop PDF F485b9788

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    Readings in Account Planning (The Copy Workshop) PDF




    : Readings in Account Planning (The Copy Workshop)

    ISBN : #1887229361 | Date : 2008-04-04

    Description :

    PDF-e0e3b | A compilation of some of the best thinking in the exciting and challenging field of account planning. Beginning with Stanley Pollit’s “How I Started Account Planning,” this great collection includes pieces from John Griffiths, Malcolm Gladwell, Merry Baskin, Paul Feldwick, John Heilleman, and many more…. Readings in Account Planning (The Copy Workshop)


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  • Finance And Business 21.11.2017 Comments Off on Powerful Phrases Effective Customer Service PDF 363c5a728

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    Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results PDF




    by Renee Evenson : Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

    ISBN : #081442032X | Date : 2012-09-12

    Description :

    PDF-5f536 | Let’s face it, dealing with customers isn’t easy. They aren’t always right–or even pleasant–but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-cau… Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results


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